About Jim's Group | Jim's Plumbing Chermside

Why I chose Jim's to start my own plumbing business

One of the main reasons I chose Jim's when it came to start my own plumbing businesses, was not only the support it provided me as a new business owner, but also the support it gave my customers. Jim's Group is one of Australia's most recognised brands and when it comes to customer service and support they are second to none.

Having been in business since 1982, Jim's Group now has over 5000 franchisees over 52 divisions. Their franchise model allows me to focus on providing quality plumbing services and know the business side of things is taken care of. Initiatives such as Jim's Pay Plan and Jim's Customer Guarantee helps give my customers peace of mind and makes doing business easy when it comes to choosing my services.

Their in-house initiatives including Jim's Insurance Services, Invoicing App, Customer Call Center and Business Support team all support the admin side of my business so I can focus on delivering quality plumbing at quality prices to my customers.

5000+ Franchisees

All over the world

35,000 customers

Serviced by our franchisees

$500,000,000

Total revenue per year

About Jim Penman, founder

Jim Penman started a part-time gardening business while earning his PhD in history at Latrobe University. He launched a full-time mowing business in 1982 with a $24 investment.

He originally aimed only at taking on subcontractors, but his business grew and he gradually began to specialise in the building up and selling of lawn mowing rounds. By 1989 he franchised his business, and since then Jim’s Mowing has become the largest franchise chain in Australian and the largest and best-known lawn mowing business in the world.

Jim’s Cleaning was launched in 1994, followed by more than 50 other divisions which now operate in Australia, New Zealand, Canada and the United Kingdom. Jim’s Group now has over 5,000 Franchisees and a turnover of approximately $500 million.

He is still actively involved in the running of the business, is directly accessible to all his Franchisees and to any client with a serious complaint.

Jim's helps take care of the business side and supports my customers so I can focus on what I do best - providing quality plumbing and satisfying my customers.

- Rhys Davis, Jim's Plumbing Chermside owner

Jim's Group initiatives for myself & my customers

I am just one of the 100's of different Jim's Group franchisees who use Jim's Insurance Services. Personally I have 20 million dollars coverage which enables me to work on even the largest job sites.

I am a registered provider of our in-house Buy Now Pay Later service called Jim's Pay Plan. You can easily register for this to pay my invoice over the course of 4, 6, 9 or 12 months interest-free - view details

Jim's national 100% customer satisfaction guarantee covers all of my customers in the event you are not happy with any work myself or my team do for you - view details